Frequently Asked Questions


Do you offer a support service?

Yes, we provide technical and commercial support from our UK office. Any problems with the camera products that cannot be resolved in the UK are quickly escalated to the manufacturer for direct support to the client or their reseller.

Is it guaranteed?

Yes, the products have a 12-month hardware warranty. Warranty may be extended to three years by the payment of an additional fee.

Do you offer a free trial?

If you would like to evaluate the camera, we offer a 30 day, sale-or-return programme.  You can purchase a camera and, if you do not wish to keep it, you may ask us to accept it back within 30 days of shipment for a full refund (less postage).

Do you ship throughout the world?

Generally, we ship throughout Europe, the Middle East and Africa (EMEA) but, if you live outside this region, please contact us for availability.

Do I have to pay VAT?

If the destination is in the UK, we will add VAT to your invoice. If the destination is in any other country of the EU and your company is VAT registered, we will not add VAT to your invoice, provided you have given us your VAT number.

If the destination is outside the EU, we will not add VAT.

Will the camera work with my PC and video service?

PanaCast 2 provides USB video class or UVC-standard video. This kind of video is automatically recognised by Microsoft Windows® and Apple computers and other operating systems without the need to download any additional software or drivers.

This means that PanaCast 2 will run successfully with any video service that runs on these platforms. These include:

  • Microsoft Skype for Business
  • Skype
  • Cisco WebEx
  • Google Hangouts
  • Citrix GoToMeeting
  • Vidyo
  • Zoom
  • Fuze
  • Bluejeans Networks
What are the main benefits?

PanaCast 2 delivers some very strong (and several unique) benefits including:

  • Its 180° field of vision ensures that everyone in the room will be visible to far-end participants without any user intervention.
  • Its 4K, Ultra-High Definition (UHD) video ensures that the highest quality images.
  • Its UVC-compliant video means that no additional software is needed for successful operation with any PC and any video service (see Q9 above)
  • The Intelligent Zoom feature ensures that all participants in the room are always framed appropriately even if people join or leave mid-call.
  • Its small size and video inversion feature provides flexible and rapid installation options
How does it connect to my devices?

PanaCast 2 connects to a computer via standard USB (either USB 2.0 or 3.0).

There is also a method of connecting via HDMI. Further details can be found here.

How much does the PanaCast 2 camera cost?

PanaCast 2 is designed as an alternative to legacy, electro-mechanical Pan, Tilt and Zoom (PTZ) cameras and is similarly priced, even though PanaCast 2 brings new functionality and many benefits over simply sending video from the room.

How can I pay? E.g. Visa/Paypal etc

You may pay on our website or by phone using VISA or MasterCard credit cards in Euros, Sterling or US Dollars.

You may also pay by bank transfer or by PayPal. Please contact us for a pro forma invoice.

Is there a delivery charge?

We ship the PanaCast 2 throughout Europe, the Middle East and Africa and shipping costs vary significantly, so we charge according to the destination country and this is displayed in the checkout process before the commitment to purchase.

If you would like a firm quotation prior to purchasing, please contact us.

How soon can I have it?

We stock the cameras and accessories in the UK. UK orders will be shipped for next working day delivery, while most of Europe will be reached within 2 working days.

For other countries, please contact us.

Is there a discount if I buy more than one?

We are always keen to encourage multiple camera purchases. Please contact us to discuss.

"More than 1500 organisations in 38+ countries are using PanaCast 2 daily to improve their communication and productivity.

Over 400 universities are now adopting the PanaCast 2 for lecture capture and huddle room deployments."

What our clients say!


  • “(PanaCast 2) is a very different form factor than the usual 1080p camera that we are using elsewhere in the lab. You can see it has no seams and it’s a very good picture quality.”

    Robert
    ScobleFuturist / Rackspace

  • “PanaCast…actually seems like something that would be both fun and exceedingly useful.”

    Michael
    SeoWriter / TechCrunch

  • “The actual image captured by the camera when we tried it in a lecture theatre (300+ seat) was perfect. Every seat in the frame, handled the lighting conditions well, good focus, seamlessly stitched. Very impressed.”

    Geoff Lambert
    Sr. Project Manager of IT & Digital Services / University of Western Sydney

  • “… a great improvement over standard video chat experiences.” Read article

    Michael Gorman
    Editor-in-Chief / Engadget

  • “The panoramic view allowed me to see all five remote participants at the same time, and the 4k resolution provided great visual detail – allowing me to feel ‘connected’ to everyone in the meeting.”

    What Ira M. Weinstein thinks about the PanaCast 2
    Senior Analyst & Partner / Wainhouse Research

  • “We chose the PanaCast 2 video camera because it gives an immersive sense of participation to remote meeting participants. With PanaCast 2, there is no need to squeeze together to get into the scene or waste time panning and zooming like with a typical conference room camera.”

    Jolean De KortJolean De Kort
    Director Employee Technology / GoDaddy

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